Oh hi Mark!
ADEO Services
ADEO Services
ADEO Services
Optimize price management gesture and build a seamless user experience
Optimize price management gesture and build a seamless user experience
Optimize price management gesture and build a seamless user experience
UX/UI Design
UX/UI Design
UX/UI Design
Design System
Design System
Design System
ROLE
UX/UI Design
User Research
DELIVRABLE
Persona
User Journey Map
Service Blueprint
Usability Testing
High Fidelity Designs
High Fidelity Prototypes
TEAM
Business leader
Digital leader
Product Owner
Back Devs
Front Devs (React & Vue)
QA tester
Product Designer 👋🏻
DATE
2021 - 2024
Introduction
For 2 years, I worked within ADEO's Product Digital Platform (PDP) to optimise the tools dedicated to managing negotiations, purchase prices and profitability simulations. My main objective was to simplify complex processes for employees while reinforcing UX maturity within the teams thanks to standardised methodologies.
For 2 years, I worked within ADEO's Product Digital Platform (PDP) to optimise the tools dedicated to managing negotiations, purchase prices and profitability simulations. My main objective was to simplify complex processes for employees while reinforcing UX maturity within the teams thanks to standardised methodologies.
For 2 years, I worked within ADEO's Product Digital Platform (PDP) to optimise the tools dedicated to managing negotiations, purchase prices and profitability simulations. My main objective was to simplify complex processes for employees while reinforcing UX maturity within the teams thanks to standardised methodologies.
Context
ADEO is organised into several platforms meeting specific business needs. Within the Product Digital Platform (PDP), the aim was to replace the legacy systems by creating new, more relevant tools for LeroyMerlin employees, accessible via a single entry point: the ‘collaboraotr portal’.
ADEO is organised into several platforms meeting specific business needs. Within the Product Digital Platform (PDP), the aim was to replace the legacy systems by creating new, more relevant tools for LeroyMerlin employees, accessible via a single entry point: the ‘collaboraotr portal’.
ADEO is organised into several platforms meeting specific business needs. Within the Product Digital Platform (PDP), the aim was to replace the legacy systems by creating new, more relevant tools for LeroyMerlin employees, accessible via a single entry point: the ‘collaboraotr portal’.
ADEO UX Bar
A label created to ensure ADEO provides user experiences that reach minimum standards of usability for 100% of our users.
6 defined criterias enable the measurement of the UX bar throughout our design cycle.
A label created to ensure ADEO provides user experiences that reach minimum standards of usability for 100% of our users.
6 defined criterias enable the measurement of the UX bar throughout our design cycle.
A label created to ensure ADEO provides user experiences that reach minimum standards of usability for 100% of our users.
6 defined criterias enable the measurement of the UX bar throughout our design cycle.
Adeo design system: Common design components must be used on all ADEO interfaces.
N.P.S > 30: Transversal user satisfaction measured across the collaborator and supplier portals.
Portal design guidelines: Use the common elements and ergonomic principles defined for B2E & B2B interfaces.
Feedback collection: All products embedded in the portal must gather user feedbacks.
S.U.S > 70: 1-1 user testing with 5 users minimum, provide restitution & S.U.S score.
User satisfaction: All products embedded in the portal must measure the specific level of satisfaction > 4/5.
Adeo design system: Common design components must be used on all ADEO interfaces.
N.P.S > 30: Transversal user satisfaction measured across the collaborator and supplier portals.
Portal design guidelines: Use the common elements and ergonomic principles defined for B2E & B2B interfaces.
Feedback collection: All products embedded in the portal must gather user feedbacks.
S.U.S > 70: 1-1 user testing with 5 users minimum, provide restitution & S.U.S score.
User satisfaction: All products embedded in the portal must measure the specific level of satisfaction > 4/5.
Adeo design system: Common design components must be used on all ADEO interfaces.
N.P.S > 30: Transversal user satisfaction measured across the collaborator and supplier portals.
Portal design guidelines: Use the common elements and ergonomic principles defined for B2E & B2B interfaces.
Feedback collection: All products embedded in the portal must gather user feedbacks.
S.U.S > 70: 1-1 user testing with 5 users minimum, provide restitution & S.U.S score.
User satisfaction: All products embedded in the portal must measure the specific level of satisfaction > 4/5.
Research methods
Various design methods have been standardized and are used by all members of the team.
One of our main principles is to align the way we work so that the UX maturity of our organization grows accordingly.
I worked hand in hand with the business leader to define the scope and guide him through the creation of the persona and the user journey via interviews and a question scenario.
We scheduled calls with participants via Google meet to meet target users.
Various design methods have been standardized and are used by all members of the team.
One of our main principles is to align the way we work so that the UX maturity of our organization grows accordingly.
I worked hand in hand with the business leader to define the scope and guide him through the creation of the persona and the user journey via interviews and a question scenario.
We scheduled calls with participants via Google meet to meet target users.
Various design methods have been standardized and are used by all members of the team.
One of our main principles is to align the way we work so that the UX maturity of our organization grows accordingly.
I worked hand in hand with the business leader to define the scope and guide him through the creation of the persona and the user journey via interviews and a question scenario.
We scheduled calls with participants via Google meet to meet target users.
User interviews with collaborators & partners from Russia, Spain, Portugal, Italy and France
User interviews with collaborators & partners from Russia, Spain, Portugal, Italy and France
User interviews with collaborators & partners from Russia, Spain, Portugal, Italy and France
Personas built with users of price experience
Personas built with users of price experience
Personas built with users of price experience
User journey maps shared with the PDP on google site & live presentations
User journey maps shared with the PDP on google site & live presentations
User journey maps shared with the PDP on google site & live presentations
User tests carried out properly at the end of each sprint before hand-off
User tests carried out properly at the end of each sprint before hand-off
User tests carried out properly at the end of each sprint before hand-off
Interview insights
High quantity of tools and data without clear objectives.
Lack of connection between tools.
Limited time for analysis, formalizing deliverables, and developing offers for new products.
Difficulty in finding accurate net purchase prices.
Issues in comparing suppliers.
All processes are manual.
Ineffectiveness in cost breakdown and analyzing the impact of raw material price increases.
Complex manual updates, often in Excel sheets or different systems.
Some updates are not applied on the traded date.
Quantity contract discounts are unreadable on the PHP tariff matrix.
Systems cannot automatically process mixed quantity offers.
Unable to manage volume price conditions in the system (e.g., weight, truck).
Challenges in handling minimum order amounts or volume offers of mixed products.
Negotiated purchase prices are not up to date on order stores.
Change process is too lengthy, and error correction takes time.
Stores are not aware of specific negotiations (e.g., mixed quantity offers), leading to incorrect orders, purchase prices, or effective dates.
High quantity of tools and data without clear objectives.
Lack of connection between tools.
Limited time for analysis, formalizing deliverables, and developing offers for new products.
Difficulty in finding accurate net purchase prices.
Issues in comparing suppliers.
All processes are manual.
Ineffectiveness in cost breakdown and analyzing the impact of raw material price increases.
Complex manual updates, often in Excel sheets or different systems.
Some updates are not applied on the traded date.
Quantity contract discounts are unreadable on the PHP tariff matrix.
Systems cannot automatically process mixed quantity offers.
Unable to manage volume price conditions in the system (e.g., weight, truck).
Challenges in handling minimum order amounts or volume offers of mixed products.
Negotiated purchase prices are not up to date on order stores.
Change process is too lengthy, and error correction takes time.
Stores are not aware of specific negotiations (e.g., mixed quantity offers), leading to incorrect orders, purchase prices, or effective dates.
High quantity of tools and data without clear objectives.
Lack of connection between tools.
Limited time for analysis, formalizing deliverables, and developing offers for new products.
Difficulty in finding accurate net purchase prices.
Issues in comparing suppliers.
All processes are manual.
Ineffectiveness in cost breakdown and analyzing the impact of raw material price increases.
Complex manual updates, often in Excel sheets or different systems.
Some updates are not applied on the traded date.
Quantity contract discounts are unreadable on the PHP tariff matrix.
Systems cannot automatically process mixed quantity offers.
Unable to manage volume price conditions in the system (e.g., weight, truck).
Challenges in handling minimum order amounts or volume offers of mixed products.
Negotiated purchase prices are not up to date on order stores.
Change process is too lengthy, and error correction takes time.
Stores are not aware of specific negotiations (e.g., mixed quantity offers), leading to incorrect orders, purchase prices, or effective dates.
"Help me track my negotiations with suppliers, measure and monitor the performance of my products, ranges, and optimize my profitability effectively."
"Help me track my negotiations with suppliers, measure and monitor the performance of my products, ranges, and optimize my profitability effectively."
"Help me track my negotiations with suppliers, measure and monitor the performance of my products, ranges, and optimize my profitability effectively."
Hand off
We do the best user interviews, produce great personas and journey maps, ux audits or user tests, but if we don't write a proper restitution and share it with your colleagues, we'll only have achieved 50% of our work.
So we make sure to publish our personas and UJMs on the google site, write up our user test feedback, present it to our product team and share the results with the organization on workplace.
Communication is the most important asset for achieving a high level of UX maturity in our organization.
We do the best user interviews, produce great personas and journey maps, ux audits or user tests, but if we don't write a proper restitution and share it with your colleagues, we'll only have achieved 50% of our work.
So we make sure to publish our personas and UJMs on the google site, write up our user test feedback, present it to our product team and share the results with the organization on workplace.
Communication is the most important asset for achieving a high level of UX maturity in our organization.
We do the best user interviews, produce great personas and journey maps, ux audits or user tests, but if we don't write a proper restitution and share it with your colleagues, we'll only have achieved 50% of our work.
So we make sure to publish our personas and UJMs on the google site, write up our user test feedback, present it to our product team and share the results with the organization on workplace.
Communication is the most important asset for achieving a high level of UX maturity in our organization.
Conclusion
We made our users happy, by designing products using common processes & guidelines, users are present at each level of the platform.
We want to make users happier, from designing products to designing experiences, by challenging organizational constraints through design.
We made our users happy, by designing products using common processes & guidelines, users are present at each level of the platform.
We want to make users happier, from designing products to designing experiences, by challenging organizational constraints through design.
We made our users happy, by designing products using common processes & guidelines, users are present at each level of the platform.
We want to make users happier, from designing products to designing experiences, by challenging organizational constraints through design.
